The prices of all products include the French TVA (Taxe sur la valeur ajoutée). If your address is within the European Union, you do not need to pay any customs duties. However, if your address is outside the European Union, you will need to pay for import duties, which will be declared by DHL. DHL will inform you of the amount of duty to be paid before delivering the goods.

Once the order is totally paid, we will organize the packing of your goods as soon as possible. The packing process will take less than 7 days. No packing fee will be charged.

Your goods will be delivered from our warehouse base in France to your delivery address. We use DHL Express for all our shipments, which means an international door-to-door delivery to over 220 countries and territories within 1-3 working days.

This shipping service is free for orders with a total amount of more than 300 euros. For orders less than 300 euros, an additional shipping fee will be added. For shipping within the European Union or to the United Kingdom, a shipping fee of 10 euros will apply. For other continents of the world, a shipping fee of 30 euros will be added.

According to Article L221-18 of the French Consumer Code (Code de la Consommation), you will have the right to demand a full refund of your product within 14 days from the delivery of the order. The only condition will be you will have to return the good to us at your own expense.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In addition, we offer to you another 14 days to demand exchange, credit note or return. Once more, Asiatides will be unheld responsible to pay the delivery of the goods from the delivery address to the warehouse.

If you do have questions about our policies, please contact us by addressing an email to b2c@asiatides.com.